Senior Change Manager (Permanent)

Location: London (Hybrid)

Salary: £69,000 - £79,000

Contract: Permanent, Full-time



The opportunity:

We are recruiting a Senior Change Manager to join a Strategic Programmes and Change function within a leading London-based Higher Education institution.



This is a senior leadership role focused on delivering large-scale organisational and digital transformation across a complex environment. The successful candidate will play a pivotal role in shaping and embedding change across major strategic programmes, with a strong preference for experience leading ERP-enabled transformation within a university setting.



This role sits within a central change team operating in a matrix model and partners closely with senior academic and professional services leaders across the institution.



What you’ll be doing:

You will lead the people and cultural aspects of strategic change programmes, ensuring sustainable adoption and measurable benefits realisation.

Key responsibilities include:

Leading the development and execution of end-to-end change management strategies across major programmes and projects

Partnering with Programme Directors, Sponsors, senior academics and Professional Services leaders to embed change effectively

Developing and delivering key change artefacts including:

Change impact assessments
Stakeholder engagement strategies
Communications and engagement plans
Organisational readiness assessments
Resistance management plans
Benefits realisation and success metrics
Integrating change management activity into programme and project delivery frameworks

Leading workshops and change interventions to support adoption and behavioural shift

Defining and tracking change KPIs and reporting on adoption, risks and mitigation actions

Coaching sponsors and senior leaders in their role as change champions

Line managing and developing Change Managers and Change Officers within a hybrid, matrixed environment

Supporting the ongoing development of change methodology, tools and organisational change maturity



What we’re looking for:

This role requires a confident, senior change leader who can operate strategically while remaining hands-on in delivery.

Essential experience:

Significant experience delivering large-scale organisational change impacting people, process, systems and structure

Strong working knowledge of change methodologies and tools (Prosci or equivalent essential)

Demonstrable experience influencing at Sponsor and Executive level

Experience working in complex, matrixed organisations

Strong analytical, stakeholder engagement and communication skills

Ability to manage ambiguity and drive adoption across diverse stakeholder groups

Experience leading ERP or enterprise system change (e.g. SAP, Oracle)

Highly desirable:

Experience delivering change within a University or comparable complex, regulated organisation

Experience within large-scale digital transformation programmes

Knowledge of programme and project management methodologies (Prince2, MSP, Agile)



Why this role?

Opportunity to lead high-profile strategic transformation within a world-class institution

Exposure to enterprise-wide digital and operational change programmes

Senior, visible role with leadership responsibility

Hybrid London-based working with strong organisational backing for change maturity